Diebold Nixdorf Cassette Spring 19-035058-000A Cash Cassette Replacement Spring

Frequently Asked Questions (FAQ)

Company & Products
Q: What products and services does your company offer?
A: We specialize in supplying new original, new generic, and professionally refurbished ATM spare parts and modules for major brands including NCR, Diebold, Wincor Nixdorf, Hyosung, GRG, and NMD. Our services also extend to complete ATM solutions, technical support, and after-sales maintenance.

Q: How do you ensure the quality of your parts, especially refurbished ones?
A: All refurbished parts are processed in our own factory by certified engineers. They undergo rigorous testing, repair, and quality validation to meet or exceed original performance standards. Every part is professionally inspected before dispatch.

Orders & Shipping
Q: What is your lead time and shipping process?
A: Orders are typically processed within 1–3 business days. We offer various shipping options:

• Express (DHL, FedEx, UPS): 3–6 business days

• EMS: 7–15 business days

• Sea/Air Freight: Available upon request
  Tracking information is provided once shipped.

Q: Can I request custom packaging or bulk shipping?
A: Yes. We provide standard protective packaging and can accommodate custom packaging requests. For bulk orders or sea/air freight, please contact our sales team for a tailored quote.

Q: How is shipping cost calculated?
A: Shipping costs are based on weight, dimensions, destination, and selected service. You will receive a calculated shipping quote before completing your order.

Support & Warranty
Q: Do you provide technical support or installation guidance?
A: Yes. We offer remote technical support and can provide guidance for installation and troubleshooting. For complex issues, our engineering team is available for further assistance.

Q: What is your warranty policy?
A: We provide a warranty on all products, with terms varying by product type. Please refer to the specific product page or contact us for detailed warranty information.

Q: What if I receive a damaged or incorrect item?
A: Please contact our support team within 48 hours of delivery with photos or documentation. We will promptly arrange a replacement, refund, or credit as applicable.

Business & Customization
Q: Do you have a minimum order quantity (MOQ)?
A: We offer flexible ordering with no strict MOQ for most items, supporting both small sample orders and large-volume purchases.

Q: Can you source specific or discontinued parts?
A: Yes. With our extensive industry network and inventory system, we can help source specific, hard-to-find, or legacy components. Inquire with your part number for availability.

Q: Do you serve customers outside of China?
A: Absolutely. We serve clients worldwide and have experience shipping to numerous countries with full export documentation support.